Privacy Policy for Journey Logistics LLC

Effective Date: 20 February 2023

Journey Logistics LLC
Address: 317 GEORGE STREET, SUITE 320, NEW BRUNSWICK, NJ 08901
Email: ops@journeylogistics.com
Phone: 848-565-8422
Website: [journeylogistics.com](https://journeylogistics.com)

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Privacy Policy

Journey Logistics LLC (“Company,” “we,” “our,” or “us”) is a logistics company specializing in shipping and trucking services. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via SMS. By accessing our services, you agree to the practices described in this policy.

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1. Information We Collect

We may collect the following types of information:
– Personal Information: Name, phone number, email address, mailing address, and any other information you provide.
– * Communication Data: SMS messages, emails, and call logs related to our services.
– Technical Data: IP addresses, browser type, and usage patterns when you visit our website.

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2. How We Use Your Information

We use the information collected to:
– Provide and improve our shipping and trucking services.
– Respond to inquiries and customer support requests.
– Send SMS notifications regarding shipments, billing, promotions, and other relevant updates.
– Comply with legal obligations and enforce our policies.

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3. SMS Terms & Conditions

1- SMS Consent Communication

The phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications

If you have consented to receive text messages from Journey Logistics LLC, you may receive messages related to the following:
– Shipment tracking updates
– Delivery notifications
– Billing inquiries
– Promotions or offers (if applicable)

Example: “Hello, this is a friendly update on your shipment with Journey Logistics LLC. Your package is scheduled for delivery on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

3- Message Frequency

Message frequency may vary depending on the type of communication. You may receive up to [X] SMS messages per week regarding your shipments, billing, or other relevant updates.

Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your shipments or account status.”

4- Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary based on domestic or international messaging.

5- Opt-In Method

You may opt-in to receive SMS messages from Journey Logistics LLC in the following ways:
– Verbally, during a conversation
– By submitting an online form
– By filling out a paper form

6- Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help

If you are experiencing any issues, you can reply with the keyword “HELP” or contact us at [insert link].

8- Standard Messaging Disclosures

– Message and data rates may apply.
– You can opt-out at any time by texting “STOP.”
– For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
– Message frequency may vary.

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4. How We Share Your Information

We do not sell or rent your personal information. However, we may share your data with third-party service providers who assist in providing our services, as required by law, or in response to legal requests.

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5. Data Security

We implement security measures to protect your personal data. However, no system is entirely secure, and we cannot guarantee the absolute security of your information.

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6. Your Rights & Choices

You have the right to:
– Opt-out of SMS communications as described above.
– Request access to the personal data we hold about you.
– Request corrections or deletion of your personal information.

To exercise these rights, please contact us at ops@journeylogistics.com.

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7. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date.

For any questions or concerns, please contact us at ops@journeylogistics.com or call 848-565-8422.

By using our services, you acknowledge that you have read and understood this Privacy Policy.